Senior Business Transformation Consultant
Robert Chapman
Business transformation that holds — operating model, technology, governance and culture, delivered as one.
2012 - Present
LONDON
About
About
I am a senior business transformation consultant based in London with thirteen-plus years' experience across regulated, complex, multi-stakeholder organisations. I specialise in delivering the full lifecycle — from initial diagnosis and process mapping through to implementation, control and embed.
Most consultants stop at recommendations. I stay through to delivery, project-managing the whole piece so the work actually lands and holds. Equally comfortable in C-suite strategy conversations and frontline SME workshops.
Sectors served include telecoms, fibre infrastructure, insurance and reinsurance, financial services, legal, real estate, recruitment, construction, payroll and HR services. Tools include BPMN 2.0, Camunda, Signavio, ServiceNow, Cenata, Deponet and Workday. Lean Six Sigma Black Belt, BCS Business Analysis (Foundation, Practitioner, Professional), BSc from LSE.
WHAT I DO
Services & offering.
Whatever the outcome you need — a clearer view of how the business actually works, a redesigned operating model, a system implementation that holds, a control framework that satisfies audit, or simply a complex programme delivered end-to-end without you having to manage it yourself — I will take it through to delivery.
Operating Model
Target operating model design, organisational restructure, FTE optimisation.
Technology Enablement
System implementations (ServiceNow, Cenata, Camunda, Deponet, Workday), AI and automation.
Governance & Control
RACMs, Change Advisory Boards, SOPs, audit-ready governance.
Programme Delivery
Multi-workstream delivery in agile sprints, end-to-end ownership.
Business Analysis
Requirements engineering, gap analysis, traceability to BCS standards.
Sustained Improvement
Capability building, post-go-live embed, continuous improvement frameworks.
SELECTED ENGAGEMENTS
Case studies
I
Assistant Continuous Improvement Lead
Skanska
July 2014 – Mar 2018
II
Business Analyst & Process Architect
Compre
July 2025 – Present
III
Business Improvement Consultant
GiGroup
April 2021 – Sep 2021
IV
Business Improvement Programme Lead
Landsec
Sep 2021 – Sep 2022
V
Business Process Analyst
CityFibre
Sep 2024 – June 2025
VI
Change Analyst
Zellis
July 2012 – July 2014
VII
Global Quality & Improvement Lead
Marsh & McLennan
Mar 2018 – Mar 2021
VIII
Process Improvement Consultant
Centralis
May 2024 – July 2024
IX
Senior Process Improvement Consultant
Telecommunications Contractor
Jan 2026 – Present
X
Senior Process Improvement Manager
Bryan Cave Leighton Paisner
Sep 2022 – Sep 2024
Testimonials
Client's feedback
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Company's Name
Client's Name
As-is and to-be mapping in BPMN 2.0, lean redesign, target operating model design, organisational structure and FTE optimisation — with measurable cycle time, cost and quality outcomes.
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Credentials
Credentials
Lean Six Sigma Black Belt
Marsh & McLennan (April 2019)
BCS Business Analysis
Foundation, Practitioner, Professional (2021)
Lean Six Sigma Green Belt
British Standards Institute (2017)
Lean Six Sigma Yellow Belt
Skanska (2016)
Target Operating Model
Hudson & Hayes (2023)
BSc Sociology
London School of Economics & Political Science (2009–2012)
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Downloads
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CVs
Portfolios
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Contact
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